+ Returns Policy
This draft policy defines the intended support flow for returns, repairs, replacements, and credit decisions.
This page is launch-ready support copy for site routing. Final return windows, restocking fees, warranty language, refund timing, and non-returnable categories must be approved before use as binding customer terms.
Return, repair, or replacement work should begin with a Return Material Authorization and written support review.
Returned hardware may require intake inspection, failure review, configuration capture, and contamination or export screening.
Made-to-order, configured, used, damaged, software, consumable, and mission-specific items may be ineligible or subject to separate terms.
Returns should be handled like mission hardware: documented, authorized, inspected, and closed with a durable record.
Request RMACustomer contacts Cosmic Construct with order reference, item identifier, failure notes, photos, and requested resolution.
Support confirms whether the item qualifies for return, repair, replacement, credit, or additional engineering review.
Customer ships only after written authorization and follows packaging, carrier, insurance, and documentation instructions.
Cosmic Construct inspects the item and determines refund, repair, replacement, partial credit, rejection, or additional quote path.
Support closes the record with accounting, inventory, warranty, and engineering notes for future reliability review.
Approved outcomes may include refund, replacement, repair, store credit, partial credit, warranty service, or rejection of the request. The final outcome should depend on order terms, item condition, warranty coverage, and inspection results.
Use the general contact channel until dedicated support tooling is approved.
make@cosmicconstruct.tech